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Don't Drink the Tea. Think With the WE.

Time Warner Worker Dies at Her Desk After Boss Tells Co-Worker to Stop Giving CPR and “Take Care of Customers.”

Last month, in Garfield Heights, Ohio, a 67-year-old woman named Julia Nelson who worked as a customer service representative for Time Warner Cable died at her desk.

Such is the fragility of life and the sudden finality of death, right? As every doctor television show portrays, sometimes you do all you can and the situation is simply out of your hands. RIGHT!?

But, what if someone didn’t do all that they could? What if someone stopped someone from doing everything they could? As details leak out about the Julia Nelson case, it seems that there was a degree of negligence displayed by Julia Nelson’s bosses that may have cost her her life.

According to AOLJobs, the situation is quite horrific in retrospect:

A local news station reports that after a co-worker began giving CPR to 67-year-old Julia Nelson, a supervisor allegedly told her to stop and “get back on the phone and take care of customers.”

Nelson slumped at her desk at the Time Warner Call Center in Garfield Heights, Ohio, and wasn’t breathing by the time paramedics arrived. But before that happened, a co-worker rushed over and began administering CPR, the woman told WOIO, only to be asked to stop. Employees at the scene have confirmed this report.

The woman was also told later by another supervisor that she could be “held liable if something goes wrong.”

Ohio has a “Good Samaritan” law on the books, however, which protects bystanders who provide emergency aid from being sued for unintentional injury or wrongful death.

Nelson’s daughter wanted answers to the questions surrounding the death of her mother and went to Carl Monday, an investigative reporter at Cleveland’s 19 Action News. What Monday found was even more disheartening. As Nelson’s bosses were stopping CPR and ordering those administering it back to the phones, an AED or portable heart defibrillator was right down the hall. However, it was in a locked room and the person who had the key wasn’t in the office. Anyone who has been trained to use an AED will know that it teaches you how to use it step by step and will not let you mess up the process. Garfield Police Chief Robert Sackett says they are currently reviewing the incident.

Time Warner Cable released the following statement:

“Time Warner responded appropriately to a medical emergency. Our company has procedures in place to respond to emergencies. We are saddened by the loss of one of our employees who was a co-worker and a friend. Our thoughts are with the family during this difficult time.”

It seems to me that the company DID NOT respond appropriately. Bosses were unfamiliar with proper procedure, there was no access to the life saving AED device, and more than that it seems as if they were more worried about getting work done even if it meant the death of one of their employees.

Hat-tip to @Blogwood for the link…


20 Comments on “Time Warner Worker Dies at Her Desk After Boss Tells Co-Worker to Stop Giving CPR and “Take Care of Customers.””

  1. [...] This is just all kinds of wrong: Last month, in Garfield Heights, Ohio, a 67-year-old woman named Julia Nelson who worked as a customer service representative for Time Warner Cable died at her desk. [...] [...]

  2. [...] Nelson died at her desk. [...]

    [WORDPRESS HASHCASH] The comment’s server IP ( doesn’t match the comment’s URL host IP ( and so is spam.

  3. Even in today’s anti-worker climate, this is shocking. Shame on each and every person involved in the incident and the ensuing spin/lies.

    Sadly, from what I’ve seen of Ohio’s character in recent years, the citizens of the state will likely castigate Nelson posthumously, for wasting company time with her disruptive, unscheduled death.

    As for the company… Spin away, Time Warner… Your absurd narrative doesn’t matter. Based on your handling of this tragedy, we see you for exactly what and who you are.

    1. “Anti-worker climate?”

      “Ohio’s Character?”

      Geez, Mr Compton, if your post wasn’t a (poor) attempt at Tongue-In-Cheek, please get yourself back on your meds and/or off to the nearest locked ward, before you harm yourself.

  4. Unconscionable. I hope Ms. Nelson’s supervisor(s) are subjected to criminal punishment, and her family bleeds several million$$$ out of Time Warner Cable.

  5. [...] This is just all kinds of wrong: Last month, in Garfield Heights, Ohio, a 67-year-old woman named Julia Nelson who worked as a customer service representative for Time Warner Cable died at her desk. [...] [...]

    [WORDPRESS HASHCASH] The comment’s server IP ( doesn’t match the comment’s URL host IP ( and so is spam.

  6. I hope they publish the boss’s name so that if he/she ever needs emergency medical attention, we can all just get back to work so he/she can just die too. Heartless so-and-so!

  7. I live in the Cleveland area. At my previous job, I had the opportunity to take a CPR class and become certified in CPR delivery. During class, it was explained to us how to access and use the company AED. It sounds as if the policy at Time Warner is completely different, at least if you are a customer representative-you are not expected to take a moment out from work to try to save a coworker’s life. Shameful. Ordinarily I’d take anything Channel 19 said with a grain of salt-they tend to be sensationalistic and it’s almost sweeps month-but if this story is true, they should be held accountable publicly for valuing business over people, even their employees.

  8. I wonder if Time Warner has corporate owned life insurance on it’s workers. (coli) where they profit from the workers demise?

  9. I agree that 19 Action News can be a little over the top, however, I am also trained in CPR and in the use of the AED. I believe I would have risked being fired and continued with the CPR .. and the supervisor should have broken down the door to get to the AED! Not knowing the Good Samaritan law is a poor excuse, I’m sure the company was worried about being sued. Too bad … probably going to happen for sure now.

  10. “Unconscionable. I hope Ms. Nelson’s supervisor(s) are subjected to criminal punishment, and her family bleeds several million$$$ out of Time Warner Cable.”

    What? And reward ambulance-chasing ghouls? You must be joking. This incident just proves the need for better tort reform. After all, the supervisor would have allowed help for the poor woman if not for fear of being sued, right?

  11. Kinda raises the bar on the phrase ‘heartless corporation’ doesn’t it?

  12. AEDs are all over, and having been through recent CPR and First Responder training, I’ve learned that AEDs make a HUGE difference in survival. AEDs are usually not kept under lock and key, chances are there’s one on the wall at your local gym. Indeed they are foolproof, they *show* you how to use them. A “Fisher-Price lifesaving device” they are a Godsend, IF they are accessible. Untrained personnel can use one, anyone who’s been through CPR training can certainly use it.

    I hope there are HIGH penalties for that supervisor and for Time-Warner. No wonder I shut off cable LONG ago. There’s no cable programming that matches a good book; $100+ a month for cable is a crime.

  13. Time-Warner?

    Defines Left-Wing.

    To Hell with acts of kindness and those that perform them.

    And now the ludicrous Left’s lunatic legions of Trip-N-Slip “lawyers” will give Time-Warner a well-deserved lesson in Leftardedness.

    One it’ll not soon forget!

  14. I wouldn’t save a buckeye anyway.

  15. Ok now that that caught you’re attention. Maybe the radical wierdo’s that like to spin political bs about left and right might think how cold they’re replies are and hope someone saves them even though the boss will not.

  16. I have worked in cable TV since 1978 including Time Warner. There is nothing left wing about any company I have ever been with and I have been as high as General Manager. Where this might be about confused and unprepared employees, it is certainly not about political posturing of any kind. If it were, it would be a story about the opposite political spectrum I would suspect. But it isn’t. Because of privacy issues T-W will protect what they really think and deal with this supervisor based on the facts. If nothing else it will put an emphasis on safety at T-W for awhile. That’s not a bad outcome for a tragedy like this. It may save someone’s life in the future.

  17. IF the story is true as reported, a crime was committed, manslaughter occurred. And someone needs to be arrested. IF.

    But who stops giving CPR because the boss says the phones are ringing? I know it can happen, but I have to feel a little dubious that someone who was conscientious enough to be trained in CPR would sheepishly let a fellow worker die because the boss said “answer the phone.”

  18. If that had been me the supervisor told to stop CPR, I would have gone over and kicked that sob back to last Tuesday and then continue to do whatever I could for the poor soul.

    And aren’t the AED devices supposed to be accessible to anyone, anytime? Isn’t that the purpose of having them? The fact it was locked up is just to bizarre to contemplate. But perhaps Time-Warner’s policy is that only top brass gets to use life saving devices.

  19. Alot of venom in the room. Tsk Tsk!
    There’s a truth in here somewhere. Could be that the lady had no insurance or means and this was a way for her fellow co workers to help the family get compensated. Or they had a personal grievance against the company . To the other side, it is as it reads and they’re just dirtbags. But none of us were there and the article probably could have waited until there were more facts.The press has a grand hand in all the anger between the political spectrums. perhaps they should do a better job, instead of spitting out inuendo and hag rag gossip

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